Privacy Policy
Man with Van Finchley Privacy Policy
This Privacy Policy explains how Man with Van Finchley collects, uses, stores and protects personal data in connection with our removal and transport services. It also explains your rights under data protection law, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all Man with Van Finchley customers in our service area, as well as prospective customers who contact us about our services.
Who we are and scope of this policy
Man with Van Finchley provides transport and removal services to private individuals and businesses. For the purposes of applicable data protection laws, Man with Van Finchley is the controller of the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed when you interact with us as a customer, potential customer or recipient of our services in the Finchley area.
Types of personal data we collect
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details, such as name, address, collection and delivery addresses, and other contact details you choose to provide.
Booking and service information, such as preferred dates and times for moves, details of the items to be moved, access information for properties, special instructions and any related correspondence.
Payment and billing information, such as billing address and records of payments made for our services. We do not store full payment card details where a third party payment provider is used.
Communication records, such as email correspondence, notes of telephone calls, and any other information you voluntarily provide to us when you contact us with questions, requests or feedback.
Technical and usage information, such as basic information about how you access and use our website or online tools, including device and browser information and general usage statistics where applicable. This information is usually collected using cookies or similar technologies where legally permitted.
How we collect personal data
We collect personal data directly from you when you contact us to request a quote, make a booking, amend a booking, ask a question, or provide feedback. We may also collect data when you interact with our website or online forms. In limited cases, we may receive personal data about you from third parties, for example if another person books our services on your behalf and provides your contact details and address information.
Lawful bases for processing your data
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the specific circumstances, we may rely on the following lawful bases:
Contract. We process personal data where it is necessary to take steps at your request before entering into a contract, and to perform a contract with you. This includes providing quotes, confirming bookings, carrying out moves, and communicating with you about your booking.
Legal obligation. We may process certain information where we are required to do so by law, for example to maintain appropriate business records and comply with tax or accounting obligations.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing our relationship with you, responding to your enquiries, improving our services, handling complaints, and protecting our business from fraud or misuse.
Consent. In some situations we may rely on your consent, for example where required for certain types of optional communications or the use of non-essential cookies or similar technologies. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide our services, including handling enquiries, issuing quotes, arranging and carrying out moves, and providing customer support.
To manage bookings, including confirming dates and times, verifying addresses, planning routes, and coordinating with you or other relevant contacts.
To communicate with you, including sending booking confirmations, updates, changes to terms or policies, and responding to your questions or complaints.
To manage our business, including internal record keeping, accounting, invoicing, and administrative functions.
To improve and develop our services, including reviewing feedback and usage information to help us understand how our services are used and how they can be improved.
To comply with legal and regulatory requirements, including responding to lawful requests from public authorities where required.
Data retention and storage
We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy, and in line with applicable legal and regulatory requirements.
Booking and service records are generally kept for a reasonable period after the completion of the service to enable us to respond to follow up queries, deal with complaints, maintain accurate financial records and meet our legal obligations. After the relevant retention period expires, personal data will be securely deleted or anonymised so it can no longer be linked to an identifiable individual.
Where we rely on your consent for particular uses of your data, we will retain the relevant data only for as long as we have your consent, or until it is no longer necessary for the original purpose, whichever occurs first.
Data sharing and processors
We do not sell your personal data. We may share your data with selected third parties where this is necessary for the purposes described in this Privacy Policy, always ensuring that appropriate safeguards are in place.
We may engage third party service providers as processors to support the operation of our business. These may include providers of payment processing services, accounting or bookkeeping tools, customer relationship management tools, email or communication tools, website hosting and technical support, and data storage or backup services.
Where we use processors, they are only permitted to process your personal data on our instructions and for the purposes we specify. They must keep your data secure and are not allowed to use it for their own independent purposes.
We may also share personal data where required by law, regulation or legal process, or in order to establish, exercise or defend our legal rights.
International transfers
In some cases our service providers may operate outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law, such as using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.
Your data protection rights
You have a number of rights in relation to your personal data under data protection law. These rights are subject to certain conditions and exemptions. They include:
Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to request that we correct inaccurate or incomplete personal data about you.
Right to erasure. In certain circumstances you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object. You may have the right to object to certain types of processing based on our legitimate interests, on grounds relating to your particular situation.
Right to data portability. In specific circumstances you may request a copy of certain personal data in a structured, commonly used and machine readable format, and have that data transmitted to another controller where technically feasible.
Where we rely on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Security of your data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure storage and communication methods where appropriate, and regularly reviewing our security practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. When we make changes, we will revise the date of the update and make the new version available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal data.
Contact and complaints
If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual communication channels you use for our services.
You also have the right to raise a concern or lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.
