Terms and Conditions
Man with Van Finchley Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Finchley provides removal, transport and related services. By making a booking, using our services or allowing our team access to your premises or goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation booking or receiving the services.
We, us, our means Man with Van Finchley as the provider of services.
Services means any removal, man and van, loading, unloading, packing, transport, delivery, or related services provided by us.
Goods means any items, property or belongings transported or handled by us on behalf of the Customer.
Premises means any property, building, access way, or location where we are asked to collect, handle or deliver Goods.
2. Scope of Services
Our services generally include the provision of a vehicle, driver and, where agreed, additional staff to assist with loading, unloading and moving Goods. We provide local and regional transport services and may agree to undertake longer distance work by prior arrangement.
The precise scope of each job, including vehicle size, number of operatives, anticipated duration, and nature of Goods to be moved, will be agreed at the time of booking based on the information you provide. Any changes to the nature or scope of the work may affect the price and timing of the service.
3. Booking Process
All bookings are subject to availability and are only confirmed once we have accepted your request and you have accepted our price and key terms. Bookings may be made by spoken or written communication. By proceeding with a booking, you confirm that you are legally capable of entering into a binding contract and are at least 18 years old.
When you request a quotation, you must provide accurate information about:
1. Collection and delivery addresses.
2. Property type and any access restrictions such as stairs, narrow doors, parking limits or distance to the vehicle.
3. The nature, size and approximate quantity or volume of Goods.
4. Any heavy, fragile, unusual or high value items.
5. Any time constraints or building regulations that might affect the move.
Our quotation is based on the details you supply. If information is incomplete or inaccurate, we may vary the price, adjust the service, or cancel the booking on reasonable notice.
We reserve the right to refuse any booking at our discretion, including where we believe the job cannot be carried out safely, lawfully or within the resources available.
4. Quotations and Pricing
Prices may be provided as hourly rates, fixed fees, or a combination of both, depending on the nature of the job. Quotations are normally given on the assumption of normal access, reasonable loading and unloading times, and that the work can be completed in one continuous visit unless otherwise agreed.
All quotations are exclusive of any parking charges, congestion charges, tolls, fines, or other third party costs incurred in performing the Services, which will be chargeable to the Customer. Where we reasonably incur such charges during a job, these will be added to your final bill.
We reserve the right to revise quotations where:
1. The information you gave at booking is found to be inaccurate or incomplete.
2. There are unforeseen difficulties with access, parking or handling Goods.
3. Additional services or time are requested or required on the day.
4. There are delays outside our control, such as waiting for keys or third parties.
5. Payments and Charges
Payment terms will be communicated at the time of booking. We may require a deposit to secure the booking, with the balance due on completion of the job, or payment in full in advance for some services. Time based jobs are charged from the agreed start time or arrival window, whichever is earlier, until completion of unloading or the end of the agreed period, subject to any minimum charge.
Accepted payment methods will be advised by us and may include card payments, bank transfer or other lawful methods. You agree to pay all amounts due promptly and in full. If payment is not made when due, we may:
1. Suspend or refuse to continue services.
2. Retain Goods until payment is received in full, exercising a lien over them.
3. Charge reasonable interest and recovery costs in line with applicable law.
6. Cancellations and Amendments
You may cancel or reschedule a booking by giving us reasonable notice. The following standard cancellation terms apply unless otherwise agreed:
1. Cancellations made more than 72 hours before the scheduled start time may be made without a cancellation fee, although any non refundable third party costs may remain payable.
2. Cancellations made between 24 and 72 hours before the scheduled start time may incur a partial cancellation fee, which may be up to 50 percent of the quoted price.
3. Cancellations made less than 24 hours before the scheduled start time, or failure to be present or ready when we arrive, may be charged up to the full quoted price, particularly where we have allocated staff and vehicle time that cannot reasonably be rebooked.
If you wish to amend your booking, including date, time, addresses or the size of the move, you must notify us as early as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in revised pricing or rescheduling charges.
We reserve the right to cancel or reschedule your booking for reasons including, but not limited to, vehicle breakdown, staff illness, extreme weather, access issues, safety concerns or events beyond our reasonable control. Where we cancel, we will offer a new date where possible or a refund of any sums paid for services not provided, but we will not be liable for any indirect or consequential losses arising from such cancellation.
7. Customer Responsibilities
You are responsible for:
1. Ensuring that you, or a responsible representative, are present at all relevant times during loading and unloading to direct our team and confirm which items are to be moved.
2. Ensuring that all Goods are safely packed and prepared for transport, unless we have expressly agreed to provide packing services.
3. Disconnecting and preparing appliances, electronics or fixtures prior to the move. We do not perform plumbing, electrical or specialist disconnection or reconnection work.
4. Arranging adequate parking and any necessary permissions, permits or building access in advance at both collection and delivery locations.
5. Informing us of any fragile, delicate, heavy or high value items, and of any structural or access issues at the premises that might affect the safety or practicality of the move.
6. Complying with all relevant laws and regulations relating to the Goods and premises.
8. Items We Do Not Carry
We do not transport, and you must not ask us to transport, any prohibited, dangerous or unsuitable items, including:
1. Explosives, firearms, ammunition or weapons.
2. Flammable, corrosive, toxic or hazardous materials.
3. Illegal substances or items whose possession or transport is unlawful.
4. Perishable goods requiring refrigeration or special handling, unless agreed in writing.
5. Cash, securities, important documents, jewellery or other valuables of disproportionate value, unless you have informed us in advance and we have expressly agreed.
If we discover such items during a job, we may refuse to transport them and may cancel the job without refund if we reasonably consider our safety or legal obligations are at risk.
9. Liability for Loss or Damage
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods or property arising from our negligence or breach of contract is subject to the limitations set out in this section.
We are not liable for:
1. Loss or damage arising from your failure to adequately pack or protect Goods, unless we have provided packing services.
2. Loss or damage to fragile or high value items that were not identified to us in advance.
3. Normal wear and tear, minor marks, scuffs or scratches that may occur during handling despite reasonable care.
4. Loss or damage caused by inherent defects, pre existing damage, or the fragile nature of items.
5. Indirect or consequential losses, including loss of profit, revenue, opportunity or enjoyment.
Our total liability for any one event, or series of connected events, shall not exceed a reasonable limit proportionate to the value of the affected Goods and the price paid for the services, subject to any compulsory legal minimums. You are responsible for arranging your own insurance cover for Goods if higher protection is required.
You must inspect Goods and premises as soon as possible after completion of the job and notify us promptly of any alleged loss or damage. Any claim should be made in writing within a reasonable period and, in any event, within 7 days of the service date, together with reasonable evidence of the loss or damage and its value. Failure to notify us within this period may affect our ability to investigate and may limit any liability we may have.
10. Access, Parking and Property Damage
You must provide safe, legal and practical access to the premises and suitable parking for our vehicle. Any parking fees, permits or fines incurred while carrying out the services due to the absence of suitable parking arrangements may be added to your invoice.
We will take reasonable care to avoid damage to floors, walls, doors and other property while carrying out the move. However, you should take reasonable precautions, such as protecting floors or removing vulnerable fixtures, and advise us of any particularly delicate surfaces or structures. We are not responsible for damage arising from moving items through narrow or awkward spaces where you have requested that we proceed despite a risk of damage that has been explained to you.
11. Waste and Disposal Regulations
We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance service, and we will only remove items classed as waste if this has been agreed and properly quoted for in advance.
Where we agree to remove unwanted items, they will be handled, transported and disposed of in a lawful manner. We will not knowingly collect or dispose of controlled or hazardous waste. You are responsible for ensuring that any items presented to us for disposal are lawful to transport and do not contain restricted materials.
Fly tipping and unlawful disposal of waste are criminal offences. We do not accept requests to dump or abandon items. Any instruction from you to dispose of items must comply with waste regulations. If we incur costs, penalties or claims due to your failure to comply with relevant laws, you may be liable to reimburse us.
12. Insurance
We maintain insurance appropriate to our business and legal obligations. However, this may not cover all risks or the full value of all Goods. You are encouraged to arrange additional insurance cover for Goods, particularly high value items, if you require a higher level of protection than our standard liability limits provide.
13. Events Outside Our Control
We are not responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This may include, but is not limited to, severe weather, road closures, traffic accidents, civil disturbances, acts of authorities, vehicle breakdowns despite proper maintenance, or illness or injury affecting key staff.
Where such an event occurs, we will inform you as soon as reasonably possible and, where feasible, offer an alternative time or solution. Our obligations will be suspended for the duration of the event, and we shall not be liable for any resulting indirect or consequential losses.
14. Complaints
If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so that we have the opportunity to address your concerns. Most issues can be resolved promptly on the day if brought to the attention of the team on site. If you wish to pursue a complaint after the event, you should contact us in writing, providing full details of the job and the nature of your complaint.
15. Personal Data
We will collect and use certain personal information in order to take bookings, manage jobs, and receive payment. We will handle your data responsibly and will not sell or share it with third parties except where necessary to provide the services, process payments, meet legal obligations, or where you have given your consent.
16. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. A current version of the Terms and Conditions will be made available on request. Continued use of our services after any change will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.
